Microsoft Cloud
- Microsoft 365 Admin Center
- Exchange Online
- Entra ID
- Intune
- SharePoint
Dallas, TX area
Phillip Head
IT Support Specialist | Microsoft 365 | Intune | Entra ID | Endpoint & Network Support
I support and improve business IT environments across Microsoft cloud services, endpoint management, networking, hardware, and user support.
IT Operations
Support + Admin
Microsoft 365
Exchange | SharePoint | Entra ID
Endpoint Management
Windows 11 | Intune | Enrollment
Network Support
Wi-Fi | Switching | Diagnostics
Service Desk
Tickets | Users | Documentation
About
Hands-on IT support with an admin-minded approach.
I work in hands-on IT support and operations, helping maintain endpoints, Microsoft 365 services, networks, printers, phones, and support workflows across business environments.
My focus is practical: understand the issue, check the right logs and admin portals, communicate clearly, and leave the environment easier to support the next time.
Core Skills
Support coverage across cloud, endpoints, network, and business systems.
Endpoint Management
- Windows 11
- Autopilot/OOBE
- Remediation scripts
- Device enrollment
- Hardware repair
Networking
- UniFi
- Wi-Fi troubleshooting
- AP tuning
- Ethernet diagnostics
- Switch troubleshooting
Business Systems
- Freshservice
- 8x8
- Apple Business Manager
- Printers/scanners
- Documentation
Scripting & Tools
- PowerShell
- GitHub
- Cloudflare Pages
- Troubleshooting logs
- Technical documentation
Projects / Case Studies
Sanitized examples of practical IT work.
Intune Last Logged-In User Reporting
Improved device visibility by working with remediation scripts to report the last logged-in user on managed Windows endpoints.
Freshservice External Sender Warning Workflow
Helped design workflow logic to flag tickets created by external senders, improving technician awareness and reducing phishing risk.
UniFi Wi-Fi Roaming Troubleshooting
Investigated AP transmit power, channel width, roaming thresholds, and client behavior in a dense office Wi-Fi environment.
Microsoft 365 Template Deployment
Worked through options for deploying company PowerPoint templates using Intune and Microsoft 365 organization asset libraries.
Apple Business Manager / Intune Enrollment
Supported Apple device enrollment, shared iPad setup, managed Apple IDs, and Intune re-enrollment troubleshooting.
Exchange / Mailbox Administration
Handled mailbox access, shared mailbox workflows, aliases, calendar permissions, and Exchange Online PowerShell tasks.
Experience Snapshot
Comfortable moving between users, devices, and admin portals.
- Hands-on support for users, endpoints, Microsoft cloud services, networks, printers, phones, and business applications.
- Works across both user-facing support and backend admin portals.
- Comfortable troubleshooting messy real-world IT issues from logs, screenshots, admin portals, and endpoint behavior.
Resume
Resume PDF coming soon.
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Contact
Let's connect.
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