01
Endpoint & identity
Intune, Entra ID, Windows Autopilot, enrollment, compliance, BitLocker, TPM 2.0, FIDO2 security keys, passkeys, Conditional Access, and SSPR.
Phillip Head Dallas–Fort Worth, Texas
IT Support Specialist
Endpoint & Microsoft 365 Administration
Hands-on support and administration across Microsoft 365, Entra ID, Intune, endpoint and identity security, PowerShell automation, and multi-site network operations.
- Microsoft 365
- Intune & Entra ID
- Security & compliance
- PowerShell
Operations mapSupport + administration
CloudMicrosoft 365Entra ID · Exchange · SharePoint
EndpointsIntuneAutopilot · Compliance · BitLocker
InfrastructureMulti-site supportUniFi · DNS · DHCP · VPN
ChangeControlled deliveryPowerShell · Evidence · CAB
≈400User accounts
≈190Windows endpoints
40+Multifamily properties
Professional summary
Secure, repeatable support across users, devices, cloud, and networks.
I administer Microsoft 365, Microsoft Entra ID, and Intune in a distributed property-management environment while supporting Windows, Apple devices, endpoint hardware, business applications, and property-office connectivity.
My work combines methodical troubleshooting with documented change implementation: scripted validation, timestamped evidence, rollback planning, and production verification before a change is closed.
Read the full HTML resumeCore skills
Administration grounded in operational reality.
From identity policy to a stubborn endpoint or a property-office connection, the work stays tied to evidence, safe change, and usable documentation.
02
Microsoft 365 & security
Microsoft 365 administration, Defender for Endpoint, Exchange Online, Teams, SharePoint, OneDrive, Customer Lockbox, and sharing controls.
03
Automation & change
PowerShell, Action1, scripted validation, CSV reporting, transcripts, evidence collection, CAB records, and rollback documentation.
04
Networks & hardware
UniFi, TCP/IP, DNS, DHCP, VLAN concepts, Ethernet, Wi-Fi, VPN, BIOS/UEFI, printers, endpoint repair, and lifecycle support.
05
Apple management
Apple Business Manager, Automated Device Enrollment, managed iPad profiles, eSIM activation, iOS/iPadOS, and macOS support.
Featured projects
Security and infrastructure work with a verifiable trail.
Endpoint securityValidated rollout
Enterprise BitLocker Rollout
Deployed silent TPM-based encryption through Intune with recovery-key backup to Entra ID and readiness checks before broader deployment.
Read case studySecurity automationOperational integration
Defender and Action1 Integration
Connected Defender for Endpoint data to Action1 with protected credentials, scheduled PowerShell reporting, and defined evidence retention.
Read case studyMicrosoft cloud securityCAB approved
Microsoft 365 Security Hardening
Implemented approved identity, collaboration, sharing, and administrative controls with validation and rollback documentation.
Read case studySoftware developmentResponsive application
HomeHub
A responsive household management application covering shared tasks, inventory, maintenance, notifications, roles, and read-only Home Assistant state.
Read case studyExperience preview
Current IT ownership, backed by precision technical work.
IT Support Specialist · Savoy Residential
October 2024–Present. Microsoft 365, Entra ID, Intune, endpoint security, automation, lifecycle support, and multi-site troubleshooting.
Security, endpoint & infrastructure projects
Controlled deployments spanning BitLocker, phishing-resistant MFA, Defender, Action1, Microsoft 365 controls, and endpoint governance.
Blade Balance Technician · Lockheed Martin
July 2019–October 2024. Precision assembly, measurement, traceability, safety, and quality work in a regulated aerospace repair environment.
Resume
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The HTML resume is responsive and print-friendly; the current two-page PDF is available as the formal download.
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