Phillip Head

Savoy Residential, formerly Indio Management

Dallas–Fort Worth, Texas

• Administer Microsoft Intune, Microsoft Entra ID, and Microsoft 365 for a distributed property management organization supporting approximately 400 accounts, 190 Windows devices, and more than 40 multifamily properties.
• Provide Tier 1 and Tier 2 support for Windows 10/11, Microsoft 365, macOS, iPhones/iPads, printers, endpoint hardware, property-office connectivity, and line-of-business applications.
• Manage Windows Autopilot and endpoint enrollment workflows, diagnose Entra join and MDM registration issues, and troubleshoot compliance, licensing, Enterprise activation, configuration-profile, and OOBE behavior.
• Create PowerShell scripts and repeatable evidence packages containing timestamped transcripts, before-and-after CSV exports, policy state, device validation, and implementation outcomes for audit-ready change records.
• Troubleshoot DNS, DHCP, switching, Ethernet, Wi-Fi, VPN, and UniFi connectivity issues by isolating client, network, gateway, and name-resolution failures across office and property environments.
• Support Apple Business Manager and Intune enrollment for corporate iPads, including Automated Device Enrollment token renewal, shared-device profiles, eSIM activation, and enrollment-profile failures.
• Manage endpoint lifecycle tasks including purchasing recommendations, provisioning, hardware repair, inventory reconciliation, software deployment, remote remediation, storage cleanup, Windows Update recovery, and secure decommissioning.
• Translate business and security requirements into practical technical controls, coordinate with leadership and vendors, document implementation and rollback steps, and verify production results before closing changes.

Enterprise BitLocker Rollout

Deployed silent TPM-based encryption through Intune with 48-digit recovery passwords backed up to Entra ID; validated TPM 2.0, Secure Boot, WinRE, encryption state, and recovery-key availability before broader deployment.

Phishing-Resistant MFA

Implemented FIDO2 security keys and passkeys, configured authentication methods, reviewed device AAGUID behavior, resolved registration failures, and aligned deployment decisions with Conditional Access requirements.

Defender and Action1 Integration

Connected Microsoft Defender for Endpoint data to Action1 using a dedicated service account and PowerShell reporting, protected stored credentials, scheduled evidence generation, and established a 90-day report-retention process.

Microsoft 365 Security Hardening

Executed CAB-approved changes for SSPR, Teams presenter and lobby restrictions, SharePoint/OneDrive guest-sharing controls, external calendar sharing, Customer Lockbox, and related validation and rollback documentation.

Endpoint Governance

Implemented stale-device cleanup and compliance investigations, reconciled inconsistent device states, validated BitLocker and hardware readiness, and produced before-and-after evidence for change approval and closure.

Lockheed Martin – Grapevine Overhaul and Repair

Grapevine, Texas

• Performed precision balance and final assembly operations on main rotor and tail rotor blades in accordance with engineering drawings, schematics, written work instructions, and quality specifications.
• Used measurement equipment, hand tools, and controlled adjustment processes to diagnose balance discrepancies and complete technically exacting work with strong attention to detail.
• Maintained safety, security, traceability, and quality requirements in a regulated aerospace repair environment while consistently meeting production targets.
• Contributed process-improvement ideas, coordinated with supervisors and technicians, and took ownership of work beyond baseline assignments when operational support was needed.

Trophy Tractor Inc.

Grand Prairie, Texas

• Prepared metal surfaces by removing scale, moisture, and foreign material and selected torches, tools, and accessories based on job and material specifications.
• Completed repair and fabrication work using Shielded Metal Arc Welding (SMAW/Stick) and Flux-Cored Arc Welding (FCAW) techniques.
• Estimated material needs, maintained supply levels, collaborated with team members, and delivered timely repair support for customers and equipment.

Arlington High School

Arlington, Texas

• Robotics Team; Gateway Technology I and II; engineering concepts and principles; digital electronics; Air Force JROTC, two years.